content

Register your return. Complete the return proces in the portal and choose your preference for a return/change. Follow the steps in the return portal.

Place the item(s) you would like to return  back in the box you received them in or any other solid carton box. Close the box securely, using sufficient tape. Don't forget to remove the old shipping label!

Take it to your preferred drop off point within 5 workdays or wait for your pick up.

As soon as we have received your return, you will receive within 14 working days a refund to the relevant bank or credit card company. 

Store Credit & Exchanges - Free Returns (NL & BE)

When returning an item, you can choose either Store Credit or an Exchange (for a different size or product).

Free Return Label (NL & BE only)

• Customers in the Netherlands and Belgium who select Store Credit or request an Exchange will receive a free return label.

• For customers outside these countries, Store Credit and Exchanges are still available, but return shipping costs apply.

How Store Credit works:

• Once your return has been processed and approved, you’ll receive a digital gift card by email for the value of your return.

• The gift card can be redeemed at checkout without the need to log in and may also be shared with friends or family.

• Store Credit does not expire and works just like any other payment method on our website.

Both Store Credit and Exchanges give you a flexible way to complete your return and continue shopping with us.

Return Policy

If you're not satisfied with your purchase, you can return it within 30 days, provided the items are:

• Undamaged, clean, and unworn.
• Contain all original tags and, if possible, are in their original packaging.

Note: Items that can no longer be sold as new will not be accepted for return. Once registered, it may take up to a week for us to receive and process your return. We will send a confirmation and refund the amount to your bank or credit card (processing times may vary depending on your bank).

Return Policy for In-Store Purchases

Please note: Return conditions for in-store purchases differ from those for online orders. Items purchased in-store can be exchanged within 14 days, but refunds are not provided. Please refer to the store's return policy for further details or contact us with any questions. Read more information about returns on store purchases here.

Return options

• Home pickup or drop-off at a service point: Via our return portal, you can choose between home pickup or drop-off at a DHL, UPS, or DPD point.
• Return costs: Return shipping costs are your responsibility, which helps us keep prices low without hidden fees. Alternatively, you can visit our store in Amsterdam for advice or exchanges at no extra cost.

Return Conditions

To accept a return, the items must meet the following criteria:

• Returned within 30 days.
• Unworn and undamaged.
• Include tags, original packaging, and any included gifts.

If a product does not meet these conditions, the return cannot be accepted. You can collect the item at our store or have it shipped back to you for a fee.

Refund Policy for Crypto Payments (Coinbase Commerce)

We gladly accept cryptocurrency payments through Coinbase Commerce. If you choose to pay with crypto, please note that all refunds are processed manually and follow a slightly different procedure than traditional payment methods.

How crypto refunds work:

• If your order qualifies for a return or refund, you’ll need to provide us with a valid wallet address in the same cryptocurrency used for the original payment.
• Refunds are issued in the original crypto amount, minus any applicable network (gas) fees.
• We do not cover losses caused by price fluctuations between the time of purchase and the time of refund.
• Refunds can only be processed to wallets that are able to receive crypto directly. We do not refund to exchange deposit addresses that require memos or tags.

To request a bitcoin / crypto refund:

Please contact our support team and include:

• Your order number
• The original cryptocurrency used
• A valid wallet address for the refund

We aim to process all eligible crypto refunds within 5–7 business days.

If you have any questions about crypto payments or refunds, feel free to reach out before placing your order.