content
Exchanges and Returns
All orders can be returned and exchanged at our store in Amsterdam, come by and we will be happy to help you try on a different size or take your online order.
How should I return the product?
You return your order with all accessories supplied and – if reasonably possible – in original condition and packaging. We therefore recommend that you always carefully open the shipping box and original gasket, so that you can use it again to return the order.
Register your return. Complete the return proces in the portal and choose your preference for a return/change. Follow the steps in the return portal.
Place the item(s) you would like to return back in the box you received them in or any other solid carton box. Close the box securely, using sufficient tape. Don't forget to remove the old shipping label!
Take it to your preferred drop off point within 5 workdays or wait for your pick up.
As soon as we have received your return, you will receive within 14 working days a refund to the relevant bank or credit card company.
Store Credit & Exchanges - Free Returns (NL & BE)
When returning an item, you can choose either Store Credit or an Exchange (for a different size or product).
Free Return Label (NL & BE only)
-
Customers in the Netherlands and Belgium who select Store Credit or request an Exchange will receive a free return label.
-
For customers outside these countries, Store Credit and Exchanges are still available, but return shipping costs apply.
How Store Credit works:
-
Once your return has been processed and approved, you’ll receive a digital gift card by email for the value of your return.
-
The gift card can be redeemed at checkout without the need to log in and may also be shared with friends or family.
-
Store Credit does not expire and works just like any other payment method on our website.
Both Store Credit and Exchanges give you a flexible way to complete your return and continue shopping with us.
Return Policy
If you're not satisfied with your purchase, you can return it within 30 days, provided the items are:
- Undamaged, clean, and unworn.
- Contain all original tags and, if possible, are in their original packaging.
Note: Items that can no longer be sold as new will not be accepted for return. Once registered, it may take up to a week for us to receive and process your return. We will send a confirmation and refund the amount to your bank or credit card (processing times may vary depending on your bank).
Return Policy for In-Store Purchases
Please note: Return conditions for in-store purchases differ from those for online orders. Items purchased in-store can be exchanged within 14 days, but refunds are not provided. Please refer to the store's return policy for further details or contact us with any questions. Read more information about returns on store purchases here.
Return options
- Home pickup or drop-off at a service point: Via our return portal, you can choose between home pickup or drop-off at a DHL, UPS, or DPD point.
- Return costs: Return shipping costs are your responsibility, which helps us keep prices low without hidden fees. Alternatively, you can visit our store in Amsterdam for advice or exchanges at no extra cost.
Return Conditions
To accept a return, the items must meet the following criteria:
- Returned within 30 days.
- Unworn and undamaged.
- Include tags, original packaging, and any included gifts.
If a product does not meet these conditions, the return cannot be accepted. You can collect the item at our store or have it shipped back to you for a fee.