Welcome to our web store! Here you can read our terms and conditions for using our webshop. These conditions can be adjusted from time to time.
You can buy our products through our web store. If you have any questions, you can easily contact us by e-mail ([email protected]) or by telephone (+31 20 337 6718).
All goods remain our property until payment is made, all fraud attempts will be reported to the police. Behind The Pines reserves the right to cancel, suspend or further investigate an order on suspicion, even if the delivery time is affected. No other payment options are accepted in addition to the options listed.
Behind the Pines reserves the right to have minor deviations in the material, color, weight, dimensions or production in our store. This also applies to price errors and changes in stocks. All prices include Dutch VAT (21%). Delivery shipments are handled by Post NL in the Netherlands. The order will be sent to the address you entered during the checkout process, unless you have indicated otherwise in the checkout menu. Purchases made on workdays before 4:00 PM are shipped the same day.
We have all products available on the webshop in stock in our physical store in Amsterdam, all products are sent from this location. If you want to cancel an order, please contact us as soon as possible via [email protected] or call us on +31 20 337 6718 Orders can be returned up to 30 days in the original and undamaged packaging. The return costs are for the buyer.
Damaged goods must be reported to the delivery person or the collection point. When returning orders / products you are responsible for the delivery of the goods.
You can use the following payment methods in our web store:
- Credit card (Mastercard, Visa)
- KBC / CBC payment button
- Banccontact / Mister Cash
Behind The Pines does not charge any extra costs for payments through our payment options and all our card details are securely processed by the payment service provider Mollie.
All information regarding your credit card is encrypted and secured. Behind The Pines reserves the right to cancel, suspend or further investigate an order on suspicion, even if the delivery time is affected.
Exchange / Return
When purchasing products you have the option to cancel the purchase agreement within 30 days without giving a reason. This 30-day period begins with the sale of goods on the day following receipt of the product by you or a representative designated by you and announced to us.
The right of withdrawal can be exercised by completing the enclosed return form and returning the products. To meet the withdrawal period, it is sufficient that the cancellation statement or the products are sent on time. Behind The Pines adheres to the applicable laws and regulations regarding the right of withdrawal. This also includes the costs for returning a product.
If you return or exchange your product, the shipping costs are for your own account. If you have to return a product in connection with warranty conditions and / or the product has been delivered incorrectly, we will refund the shipping costs.
All information regarding your credit card is encrypted and secured. Most web browsers use symbols or the standard https:// to indicate that the page you are visiting is secure.
Behind The Pines works together with Mollie for the reimbursement of credit card payments. In accordance with Dutch law, we need your approval for the processing of your personal data. Receiving your personal information helps us improve the shopping experience and service. We will never sell your personal information to third parties without your permission.
In the event of war, civil war, revolution, rebellion, strike, exclusion, blockade, natural disaster, government measures or similar circumstances, force majeure will be applied. This means that these conditions cannot or only partially be implemented. If this happens, we will do our best to inform you about this. By using our website you agree to our terms and conditions.