All orders can be returned and exchanged at our store in Amsterdam, come by and we will be happy to help you try on a different size or take your online order.
Return conditions, you can return the order if:
- The trial period of 30 days after receipt of the item (s) has not yet expired
- Article (s) is / are unworn (fitting is of course possible)
- Article (s) is / are undamaged
- Article (s) is / are provided with attached labels and / or stickers
- Article (s) is / are packed in original packaging if possible with supplied warranty certificates and instructions for use
- Item (s) is / are provided with any gift items that you received with the order.
You have a cooling-off period of 30 days to return the product without giving reasons, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in original packaging. For the return of the order, the return costs are for your account. We will credit the amount within 5 days after receipt of the return.
The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer reports the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. The entrepreneur uses the same payment method that the consumer has used for repayment, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
Are there any costs associated with the return?
Returns are without obligation within the 30-day trial period. We will refund the full purchase amount. Pay attention:the return shipping costs are for your own account. However, you are liable for products that are damaged or contain traces of use that go beyond what is necessary to determine the functioning, characteristics or nature of the product. We reserve the right to charge costs for this.
How should I return the product?
You return your order with all accessories supplied and - if reasonably possible - in original condition and packaging. We therefore recommend that you always carefully open the shipping box and original gasket, so that you can use it again to return the order.
you can also download the return form here; Behind The Pines Return form
Returns can be sent to the following address;
Behind The Pines – Retouren
Until when can I return the product?
You have the right to return the product within 30 days for no reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically get the product (s).
How and when do I get my money back?
After you have submitted the return request, we will refund the amount as soon as possible in the same way as the original transaction was made. This happens in any case within 5 days after we received the return package. The refund of the purchase amount will take place (after the receiving of the return) on working days. This concerns the entire purchase amount including any paid shipping costs.
Why do I have to pay the return costs myself and is it not free?
Our products are of high quality and we have chosen to offer the products for the lowest possible price instead of including return costs in the pricing (there is no free return). We also want to burden the environment as little as possible, so only buy the products that make you feel really good.