All orders can be returned and exchanged at our store in Amsterdam, come by and we will be happy to help you try on a different size or take your online order.
How should I return the product?
You return your order with all accessories supplied and - if reasonably possible - in original condition and packaging. We therefore recommend that you always carefully open the shipping box and original gasket, so that you can use it again to return the order.
Register your return. Enter your details to create a return label.
Place the item(s) you would like to return and this return form, back in the box you received them in or any other solid carton box. Close the box securely, using sufficient tape.
Don't forget to remove the old shipping label!
Take it to your preferred drop off point within 5 workdays or wait for your pick up.
4. REFUND OR EXCHANGE
As soon as our distribution center has received your return, you will receive within 14 working days a refund to the relevant bank or credit card company. Or a customized invoice.
PROCESSING YOUR RETURN
If you are not satisfied with an item(s), you can return it/them within 30 days on the condition that the item(s) are returned in good condition. This means that the articles cannot be damaged, dirty or have been modified or worn, and that all the labels are still attached.
Register your return. Select the item(s) you want to return and choose the desired return method. You will get all the information you need when you start the return process.
From the time you submit your order at your preferred drop off point, it may take a week before we receive your return at our shop.
After receiving the package, each returned order is checked thoroughly. If it appears that your return is undamaged, unworn, smoke & dirt free and has been returned within the time limit, you will receive a credit note by mail. From here, we will transfer the refund of your purchase price to the relevant bank or credit card company.
Depending on the bank or credit card company, this may take up to three days to fully process and hit your account.
If you register the return via the portal, you can choose from various shipping options. It is possible with us to pick up a return at your home or you can choose delivery to a DHL, UPS or DPD parcel point.
Unfortunately, return costs are not reimbursed by us and are for your own account.
Our products are of high quality and we have chosen to offer the products for the lowest possible price instead of charging return costs in the sales price.
We also want to burden the environment as little as possible, so only buy products that make you feel really good. Of course we understand if you are not satisfied and try to offer the easiest and best return service. :)
Return conditions, you can return the order if:
- The trial period of 30 days after receipt of the item (s) has not yet expired
- Article (s) is / are unworn (fitting is of course possible)
- Article (s) is / are undamaged
- Article (s) is / are provided with attached labels and / or stickers
- Article (s) is / are packed in original packaging if possible with supplied warranty certificates and instructions for use
- Item (s) is / are provided with any gift items that you received with the order.