Op werkdagen voor 16:00 besteld is de volgende dag in huis

Shipping & return policy | Behind The Pines Amsterdam

Shipping

We are a company based in Amsterdam, we have everything on our webshop in stock in the store in Amsterdam and are sent from this location. All orders placed on working days before 4 p.m. are shipped the same day.

Orders placed on Saturday, Sunday and Monday are sent on Monday and delivered to the Netherlands on Tuesday. Orders sent to other countries have a different delivery time depending on the postal company used. For Amsterdam residents with zip codes 1071 to 1079 we offer a "Same Day Delivery" from Monday to Friday. If you choose the option "local collection" as the shipping method, your order can be picked up immediately at the store in Amsterdam.

Are the products a gift? let us know in the comments of your order and we will pack it for you! Free shipping does not apply to surfboards, the shipping costs of a surfboard are € 49.95 Below is a list of shipping costs for all countries we ship to and the minimum order amount required for free shipping;

Shipping costs are €4,95 and there is free shipping on all orders of €25 and up placed in the Netherlands.

We ship worldwide, the shipping costs vary per country and are automatically calculated in the checkout process. You can view the costs of this in your shopping basket in advance.

 

Same Day Delivery, also on saturday and sundays (Amsterdam only)

If you live on one of the postcodes below, you can choose to have your order delivered the same day. Money for this; Orders placed on workdays before 16:00 will be delivered the same day / evening.

For a Same Day delivery we charge €4,95 and is free on orders from €25 and up.

Amsterdam Centrum: 1011, 1012, 1013, 1014, 1015, 1016, 1017, 1018
Amsterdam West: 1051, 1052, 1053, 1054, 1055, 1056, 1057, 1058, 1059, 1061, 1062, 1065, 1066
Museumkwartier: 1071, 1075
Pijp: 1072, 1073, 1074,1091, 1092, 1093, 1080
Amsterdam Zuid: 1076, 1077, 1081, 1082, 1083, 1096
Ijsselbuurt/Rijnbuurt: 1078, 1079
Amsterdam Oost: 1019, 1089, 1091, 1092, 1093, 1094, 1095, 1097, 1098

 

Returns

Products can be returned within 30 days of purchase. Unfortunately, the shipping costs for returning orders are not reimbursed and are for your own account.  A return form is included with every order.

You can fill out the form and return it with the product. You can also download the return form here.

Returns can be sent to the following address; Behind The Pines - Returns Ceintuurbaan 248 1072GG Amsterdam.

Once we have received your return shipment, we will process your return as quickly as possible.

If you have opted for a refund, the money will be transferred to you within 5 days after we received the return.

If you have ordered the wrong size or color and want to change it, we will ship the package the same day we receive your return. If you need help, do not hesitate to contact us!

 

Why do I have to pay the return costs myself and is it not free?

Our products are of high quality and we have chosen to offer the products for the lowest possible price instead of including return costs in the pricing (there is no free return). We also want to burden the environment as little as possible, so only buy the products that make you feel really good.