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Shipping & return policy | Behind The Pines Amsterdam | Snow, Surf & Street

We are a company based in Amsterdam, we have everything on our webshop in stock in the store in Amsterdam and are sent from this location. All orders placed on working days before 4 p.m. are shipped the same day.

Orders placed on Saturday, Sunday and Monday are sent on Monday and delivered to the Netherlands on Tuesday. Orders sent to other countries have a different delivery time depending on the postal company used. For Amsterdam residents with zip codes 1071 to 1079 we offer a "Same Day Delivery" from Monday to Friday. If you choose the option "local collection" as the shipping method, your order can be picked up immediately at the store in Amsterdam.

Are the products a gift? let us know in the comments of your order and we will pack it for you! Free shipping does not apply to surfboards, the shipping costs of a surfboard are € 49.95 Below is a list of shipping costs for all countries we ship to and the minimum order amount required for free shipping;

For shipments within the Netherlands applies; standard shipping € 4.95. Free shipping for orders over € 50

We ship worldwide, the shipping costs vary per country and are automatically calculated in the checkout process. You can view the costs of this in your shopping basket in advance.

 

Returns

Products can be returned within 30 days of purchase. A return form is included with every order. you can enter this and return it with the product. You can also download the return form here.

Returns can be sent to the following address; Behind The Pines - Returns Ceintuurbaan 248 1072GG Amsterdam.

Once we have received your return shipment, we will process your return as quickly as possible. This usually takes a few days after we have received your order.

If you have ordered the wrong size or color and want to change it, we will ship the package the same day we receive your return. If you need help, do not hesitate to contact us!

 

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